Refund policy

EVENT TICKET REFUNDS

In the event that you are no longer able to attend after purchasing a ticket, and you notify us prior to the event date, you may be eligible for a refund. The refund amount will be based on your ticket price (not including the booking fee) minus an administration fee calculated based on how soon before the event you confirm with us your request for a refund. The administration fee covers the cost of our efforts to re-sell your ticket to someone else, once we learn that you no longer plan to join us, which becomes more difficult the closer it is to the event date.

Administration fee amount

  • 7 or more days prior to event date: 15% of ticket price

  • 4 - 6 days prior to event date: 30% of ticket price

  • 1 - 3 days prior to event date: 50% of ticket price

  • Before noon on day of event: 50% of ticket price

  • Noon on day of event or later: not eligible for refund

All requests for refund of event tickets should be sent to us by email, by replying to the ticket confirmation email from the same email account that it was sent to.

Please note that if a ticket purchaser attempts to circumvent our refund policy using a credit card chargeback / transaction dispute process with their bank, we will provide this policy page to them as evidence of the refund policy that you agreed to. Also, regardless of the outcome of the process, anyone who initiates such a process will be removed from our membership list and no longer eligible to attend our events.

MEMBERSHIP SUBSCRIPTION CANCELLATIONS & REFUNDS

Members may upgrade their account to a premium membership with an automatically renewing subscription (renewing quarterly or annually as selected by the member). You will be sent an email 72 hours prior to automatic membership renewal reminding you of the upcoming renewal payment and providing you an opportunity to change or cancel your premium membership prior to renewal, if desired.

Premium membership payments are refundable if requested within 48 hours of membership signup or automatic renewal, provided that the member has not made use of Premium member benefits during that time period. Refund requests can be made by replying to the upgrade or renewal confirmation email.

Please note that if a member attempts to circumvent our cancellation & refund policy using a credit card chargeback / transaction dispute process with their bank, we will provide this policy page to them as evidence of the refund policy that you agreed to. Also, regardless of the outcome of the process, anyone who initiates such a process will be removed from our membership list and no longer eligible to attend our events.